FAQ

Here are some frequently asked questions and answers. If you  have additional questions, reach out to us at (970) 304-6540. 

Q: What is CodeRED and what is it used for?

A: CodeRED is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message and email of time sensitive and address-specific information pertaining to emergencies or urgent notifications. The system can reach hundreds of thousands of individuals in minutes.

Q: Should I create an account in CodeRED?

A: Yes, when you create an account you are able to customize how messages are delivered. Additionally, with an account, you can easily log in and update or change your information as needed. We recommend you do not sign-up as a guest. Sign up here.

How to sign-up for CodeRED:

Q: How will I know when CodeRED is calling?

A: When CodeRED is calling, expect to see the following numbers:

                    Emergency alert notifications: 866-419-5000

                    Community alerts for general notifications: 855-969-4636

                    Weather alerts warnings: 800-566-9780


Why are CodeRED phone numbers are showing up on my cellphone as spam?

Some people have reported CodeRED phone numbers showing as “potential spam” on their cell phones. Rest assured CodeRED calls are not spam calls.

To be sure CodeRED is calling and to eliminate the likelihood of future calls being marked as spam, save the following numbers in your phone’s contact list.

Emergency alert notifications: 866-419-5000

Community alerts for general notifications: 855-969-4636

Weather alerts warnings: 800-566-9780

 

Q: Why did I only get a call on one of the devices I registered?

A: During an emergency we are attempting to reach as many residents as possible.  The emergency itself, such as a wildfire, may overload cell towers with phone calls as well as the landline network (lines are busy), the text may be the only message that is able to get through which is why including the text option is very important.  The system will attempt to contact the resident three times before it times out.

Q: I don’t live in Weld County but I often visit. Can I sign-up for CodeRED?

A: Yes, just make sure you are using an address in Weld County to receive address-specific alerts. 

Q: I didn’t get the alert, my neighbor did. Why?

A: Emergency alerts are usually for a geographical area and address specific based on the information you put in. The responding entity (law enforcement, fire, etc.) will provide the area that needs to be alerted. The Weld County Regional Communications Center will create that mapped area in the system. If your residence is outside of the mapped area, you will not receive an alert. 

Q: I no longer want to receive CodeRED notifications. How do I opt-out?

A: To opt-out of CodeRED notifications, complete the online form or call 1-866-939-0911.